RTDNA: Don’t give up on online comments

From Mlphoto on Morguefile

Many newsrooms might be tempted to scrap online comments. They do damage to journalists and to a newsroom’s reputation.

But this article from RTDNA points out that there are still benefits to keeping online comments and and provides some ideas for making them less destructive and more productive.

The key advice is to put effort into comment moderation. Problems crop up when a comment section is left unattended.