Many newsrooms continue to have an uneasy relationship with the comments section on their website and social media channels. RTDNA is addressing the toll it’s taking on newsrooms in this article.
The article suggests that newsrooms should take into consideration what comment moderation does to the moderators who spend time sorting through hundreds of negative messages.
The key advice is to not let up on moderation. It’s a vital task for any web service that’s providing users with the opportunity to comment.